HyVee equals great
service
After 25 years in
retail I am always on the watch for great customer service. I must
admit that it is not rare in my home town but not always the norm.
But yesterday I experienced an excellent example of great customer
service.
Let me tell you the
story, I was on my way home from a meeting and I stopped at my
neighborhood HyVee store to pick up some things for the birthday
dinner I wanted to cook last night for my daughter. I was going to
feature grilled pork chops and I thought it would be nice to make
some applesauce to go with it. I remembered reading that Macintosh
apples make the best applesauce so I thought I would give it a try.
I went into the food
store and to the apples but couldn't find any Macintoshs. A staff
person named Mike was straightening the apples and restocking the
display with new ones so I asked if he had any. He thought for a
moment and looked over his display but we didn't find any. He even
looked a little disappointed when he told me that he didn't have any.
I said that was okay and picked up a bag of another variety. Then I
went into the back to get my pork chops and also get some other
items.
I found everything
else without a problem and was almost to the checkout counter when
Mike called to me. “Sir, look what I found.” And he held up two
bags of Macintosh apples. “And they are even locally grown”, he
proudly added. I was very glad to exchange my bag of the other
variety for a bag of his Macintosh apples.
As I was going
through the checkout I commented to the checker how pleased I was
that Mike had found the apples I wanted and had then searched me out
to give them to me. The young man bagging my items looked up and
said, “Was that Mike? Oh yes, he does stuff like that all the
time.”
Well, he may do that
kind of thing all the time but I have been in all too many stores
where that would never have happened. So, thank you Mike. And thank
you HyVee for having HyVee on your staff.
Oh, by the way,
Macintosh does make good apple sauce. It was just that right addition
that turned a regular Sunday dinner into a birthday feast.
Enjoy.
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